What Is It? “The Business Development Communication Center™” encompasses incoming calls, unsold follow-up, sold follow-up, prospecting, referral contact, outbound service calls, internet leads, internet follow-up, lease loyalty, retail loyalty, customer satisfaction contacts, target marketing campaigns, and lost sales analysis. Dealership personnel will perfect the art of using the telephone and master advanced communication skills that will turn their telephone into a profit center. We will teach your staff how to build a pipeline of loyal, lifetime customers. In addition we will work with your staff on Telephone Coaching. This Telephone Coaching is not your “Run of the Mill” Mystery Shopper program, It is designed to evaluate and coach your team over the telephone.

How Does It Work? We will install a business development training program to help the dealership master the phones. The dealership has the option to use their existing software, and we will customize the training to work with their existing system. If they wish, we will set up a software system to help them with the “BDCC™.” In addition, the dealership can use our tracking system to monitor the effectiveness of each salesperson and business development staff member. We will provide telephone coaching to help evaluate  your team. We will also evaluate lost opportunities with the Lost Sales Analysis. We will teach your staff how to contact unsold prospects, generate a second appointment and a sale, and build profiles on why your customers did not buy the first time.

Key Benefits